Online Help !

What are the FTP settings?
First you will need an FTP program many free versions are located at Download.com Once you have installed the program you will need to enter in your domain settings for your FTP access which are: (Generic)
FTP host: yourdomain.com
FTP login: given after sign-up
FTP password: (corresponding password to the FTP login)
You would need to upload your website pages / files to the folder named "httpdocs"

How long does it take for my domain to become active?
Any DNS change can take up to 48 hours for the settings to propagate throughout the servers of the world.

I'm on a Mac can I use a Mac FTP program?
Yes, we support Mac FTP programs. All information on how to set up your FTP program to upload files to our servers is available in the control panel once you have an account with us.

I uploaded my new webpage, but I still see the old one, what is wrong?
More likely then not you have not overwritten the index.html file which is automatically placed in the domain folder to protect any work you are doing on your website from being publicly viewed. Simply enter into your account and rename the page you wish to be shown first as index.html. If there are 2 index files located in your directory delete the default one.

What is the Control Panel?
The Control Panel is an end user account manager where you can administer and make changes to your account. You can create email accounts, mailing lists etc in the Control Panel.

How do I access the Control Panel?
Click to control panel "Existing User" link on our website.
You will be prompted to enter your username and password before you log in.

How can I access Web Mail?
You can access Web Mail at http://webmail.yourdomain.com

What is the Raw Access Log?
The Raw Access Log allows you to download your Apache Log File in .gz format. This will allow you to see all access entries to your page. Access Logs are cleared once a month normally.

Can I change the MX records on my account?
Yes, we will change MX records at no cost.
NOTE: Once MX records are changed another email server will handle your email. You will no longer be able to send email and receive it on our servers. If you have problems with email after the records are changed you should contact the site handling your email first as we are no longer in control of the email servers handling you.
Changing the MX record may use some problem to CGI programs use SendMail and MailFrom parameters
After changing the MX record we will never support Mail problems!

What is my SMTP server?
Your SMTP server is yourdomain.com or you can use the given IP address.